Summary
This position is located in a National Labor Relations Board Field office. Field offices represent the operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. The Compliance Support Specialist ensures compliance with remedial provisions of formal and informal cases.
Duties
As a, Compliance Support Specialist, GS- 1801-9, your typical work assignments may include: Managing the case management system of records, providing technical support and guidance to various staff members in operational uses, tracking, retrieval and electronic recordkeeping of compliance case matters. Creating and maintaining databases and spreadsheets for the collection of compliance related information. Using available search and reporting services to obtain information relevant to compliance cases which includes locating discriminates and researching motor vehicle records and the corporate status of a business. Attending settlement negotiations or other meetings conducted by the Compliance Officer, or Compliance Supervisor with the public or parties to cases to take notes or take the lead in meetings in appropriate situations. Modifying draft subpoenas, questionnaires, proof of claims; drafting for review by the Compliance Officer, questionnaires used to survey parties involved in Board cases, such as discrimination, comparable employees and other employers' correspondents.
Education
Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). You MUST provide transcripts or other documentation to support your educational claims. Applicants can verify accreditation here. All education claimed by applicants will be verified by the appointing agency accordingly. Special Instructions for Foreign Education If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in accredited U.S. education programs; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit Recognition of Foreign Qualifications | U.S. Department of Education.
How you will be evaluated
Once the application process is complete, your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses to all assessments required for this position. You will be assessed on the following competencies: Automated Systems Manages and Organizes Information Oral Communication Research Written Communication Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13041135 Optional Four Essay Questions At the time of application, applicants will be provided with four short, free-response essay questions designed to ascertain their dedication to public service for the hiring manager and agency leadership (or designee) to review. Responses are not required and will not be scored. If applicants choose to provide a response to the essay questions, they will be required to certify that they are using their own words and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question. In order to be considered for this position, you must complete all required steps in the process. For evaluating the quality of applicants for referral to the selecting official, a multi-phased process will be used. Phase 1: Applicants' resume and supporting documents will be reviewed by Human Resources (HR) to determine whether they meet the basic qualification requirements. Phase 2: Applicants who are minimally qualified may be advanced to a Structured Resume Review assessment conducted by a Subject Matter Expert (SME) panel. SMEs may review applicants' resumes to evaluate technical qualifications for this position based on the required specialized experience. Phase 3: Applicants who successfully pass the Structured Resume Review assessment may be advanced to a Structured Interview conducted by a Subject Matter Expert (SME) panel. SMEs may assess applicants' ability to demonstrate the required competencies for the position. Phase 4: A final score, which may combine the results from one or more assessments, may be used to identify the top-rated applicants. Applicants meeting the established cut-off score may be referred to the selecting official for consideration and may be required to participate in one or more additional interviews as part of the hiring process.