Summary
The Chief of the Human Resources Operations Center (HROC) within the Office of Human Capital (OHC) serves as a key member of OHC's senior leadership team, directing HROC's human capital operations and programs for U.S. Immigration and Customs Enforcement (ICE). The role oversees daily operations and delivery of critical services to and for the ICE workforce, including benefits, classification, staffing, processing, and retirement.
Duties
The Office of Human Capital (OHC) supports the successful achievement of the U.S. Immigration and Customs Enforcement (ICE) and Management and Administration (M&A) missions by recruiting and hiring high-performing talent and delivering a diverse portfolio of human capital programs and services for the ICE workforce. As a key member of OHC's senior leadership team, the Chief of the Human Resources Operations Center (HROC) is responsible for directing all phases of HROC's human capital operations and programs. HROC delivers a wide range of critical human capital services and programs to and for the ICE workforce, including benefits, classification, staffing, processing, and retirement. The Chief, HROC, is responsible for: Managing and directing the day-to-day operations of the Human Resources Operations Center. Supervising a large, physically dispersed, multidisciplinary workforce engaged in the fundamental facets of human capital operations. Providing insight and sound counsel to the Chief Human Capital Officer, both proactively and as required. Designing and developing HROC's organizational structure to accomplish the work in the most efficient and cost-effective manner, consistent with Office of Personnel Management and Department of Homeland Security Office of the Chief Human Capital Officer regulations, policies, and procedures. Developing and maintaining metrics through subordinate supervisors to monitor work status and assess the overall effectiveness, efficiency, and productivity of the organization. Identifying program deficiencies and taking appropriate actions to resolve problems while maintaining program operations in support of OHC's mission, goals, and objectives. Developing and fostering employee engagement and creating and maintaining a culture of continuous learning to attract and retain employees with superior abilities. Reviewing and analyzing expenditures related to HROC's programs and projects on a regular basis to ensure effective use of funds, authorizing cost-saving initiatives to increase efficiency, reducing operating costs, and maintaining a high level of professional proficiency. Establishing, fostering, and maintaining working relationships with senior executive leadership and counterparts, as well as with employees across ICE. Assessing, developing, and issuing any required new or revised policies and standard operating procedures in support of HROC's programs and activities, as they relate to programs managed, as well as enforcing all applicable laws, regulations, policies, and procedures.
Education
This job does not have an education qualification requirement.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications described above. Once the application process is complete, your resume and supporting documentation will be reviewed. If you meet the minimum qualifications, your application package will be further reviewed to determine whether you possess the ECQs and TQs listed above. The ECQs and TQs must be thoroughly addressed within your 2-page resume. Separate narratives will not be accepted or reviewed. Highly qualified applicants may undergo one or more interviews and may be referred to the selecting official for further consideration. Upon selection, if not already a member of the SES serving under a career appointment, the individual selected must have their executive qualifications certified by the OPM SES Qualifications Review Board (QRB) before appointment. The selected individual's application will be forwarded to OPM for review and certification by the QRB, unless the selectee provides evidence of noncompetitive status, such as current SES status, certification as a QRB-certified Senior Executive Service Candidate Development Program (SESCDP) graduate, or SES reinstatement eligibility. Upon QRB certification, the selected individual will be required to serve a one-year probationary period. For more information regarding the SES, visit https://www.opm.gov/policy-data-oversight/senior-executive-service/.