Summary
This position serves as the Business Manager in a care line setting within the Lebanon VA Medical Center. The Business Manager is responsible for managing and overseeing staff and resources assigned to the care line to accomplish the goals and objectives of the facility and Associate Chief of Staff (ACOS), Behavioral Health & Sciences (BH&S) care line.
Duties
The Business Manager provides inpatient and outpatient mental health services and comprehensive rehabilitation services to enrolled patients. In addition, new initiatives are in the development and early growth stages, and coordinated support service are required. Major duties include but are not limited to: Manages staff and resources assigned to the Care Line inclusive of: human resources (specifically oversight of their own immediate staff); regarding duty assignments; physical space assignments & relocations; and, supplies and equipment requiring acquisition. Oversees evaluations and strategic planning of programmatic areas within the Behavioral Health & Science Care Line. This is inclusive of assisting with and tracking of goals & objectives (both long and short range) and initiatives for both the facility, VISN and national office. Works with data by participating and managing in its collection, tracking, analysis and report generation Develops management improvement programs and writes or revises policy and procedure requirements for more effective application of various administrative and clinical management systems such as reports management, information management, etc. Develops policies, procedures, programs, education tools, and other special requirements as deemed necessary for the fulfillment of the Behavioral Health & Science's Care Line's mission, goals and objectives in accordance with the Veterans' Health Administration. Works and communicates effectively with all stakeholders (both internal and external) to effectively assess their needs and provide them with either the assistance or information they need meet their expectations and resolve their issues. Manages the collection of data, generates reports and oversees submission of reports while protecting sensitive data, and intervenes as necessary with staff and on behalf of the Care Line to address/resolve any programmatic evaluations/surveys, etc. Follows policies & procedures on all applicable environmental regulations/requirements. Prepares and manages both oral and written communication by self and other Care Line staff in an effective manner. Assures communication is clear and concise and addresses the matter at hand in alignment with the facility's mission and goals. Handles all patient complaints for the Care Line, including White House Hot Line, Congressional Inquiries, and all Veteran complaints received via the PATS-R system Performs fiscal/resource management administrative work in the following areas: personnel management/labor relations, administration, budgeting/financial management, procurement/contracting, property management and supplies. Aligns recommendations for resources (i.e., allocations for positions, equipment, supplies, etc. based on alignment with assigned budget controls. Manages staff and self in accordance with anticipated workload, flow of activities, new techniques, trends, and other related matters. Work Schedule: 7:30 am - 4:00 pm, Monday - Friday Telework: Ad-hoc only Virtual: This is not a virtual position. Position Description/PD#: Business Manager/PD595-069330 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.