Summary
View Common Definitions of terms found in this announcement. Organizational Location: These three positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Chief Human Capital Officer, OHC Employee Resilience Unit's Northeast, Southeast and Southwest Clinician regions. These are non-bargaining unit positions.
Duties
The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment. Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time. As a Behavioral Health Specialist, (at the full performance level) you will perform the following duties: Serve as a behavioral health professional; Provide essential behavioral assessment, counseling and referral services; Provide confidential resiliency behavioral, physical, social, emotional, and spiritual support; Facilitate the well-being of agency employees and eligible family members who may be facing life challenges; Identify the behavioral health need of the employee and deliver effective support. The Clinician Regions are as follows: Northeast Clinician: Washington, DC, Baltimore, Philadelphia, New York, Newark, & Boston Southeast Clinician: Atlanta, Charlotte, Raleigh, Durham, Nashville, Miami, Orlando, Tampa, and Jacksonville Southwest Clinician: Dallas, Fort Worth, Houston, Austin, San Antonio, El Paso, Phoenix, Tucson, Albuquerque, Oklahoma City, Tulsa and Waco
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration. Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). Federal Career Transition Assistance Program (CTAP,ICTAP,RPL) Eligibles: If you have never worked for the federal government, you are not CTAP,ICTAP,RPL eligible. View information about Eligibility on OPM's Career Transition Resources website. In addition, you must submit the supporting documents listed under the required documents section of this announcement. To be considered well qualified under CTAP, ICTAP, RPL you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement. Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets). Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.