Summary
This position is the Administrative Support Assistant to the Chief, Community Engagement & Veteran Experience (CEVE) Service and serves as administrative support for the sections of the CEVE Service at the Ralph H. Johnson Department of Veterans Affairs Medical Center.
Duties
This GS-6 position is an intermediate level position leading to the full performance level of GS-7. The incumbent is required to satisfactorily complete both on-the-job training and related instructions from the immediate supervisor. Duties include but not limited to: Serves as administrative support for the sections of CEVE Service. Knowledge of programs under the supervisor's jurisdiction must have an intimate knowledge of his/her policies, views and special interests, including his/her official social and community engagement obligations. Receives supervision from the CEVE Supervisory Administrative officer and will initially be under close supervision, which will be gradually relaxed except when performing duties which are new, unfamiliar, and relatively complex. Knowledge of high-Ievel computer and word processing language. assists the Patient Advocate Office by receiving and managing office calls, visitors, and correspondence. Ensures that the Patient Advocate centralized telephone line is answered and calls are triaged to the appropriate Patient Advocate. Responsible for ensuring all voicemails on the Patient Advocate centralized telephone line are responded to in a timely manner and cleared as appropriate. Assists the CEVE section by greeting all visitors, ascertaining need(s), responding to the appropriate need(s) per policy and routing them to the appropriate person or service for follow-through. Answers all incoming telephone calls to address independently if able or transfers appropriately. Assists the Congressional Liaison by transferring highly sensitive documents received from congressional offices, Veterans and their families, and the VISN office to electronic format. Serves as Unit Timekeeper and assumes all the responsibility to that element of the position. Additional duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-Time, Monday - Friday, 7:30am - 4:00pm. Work Schedule is subject to change based on agency need. Telework: This position may be authorized for telework(AD-HOC). Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD80324A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.