Summary
This position is located in the Primary Care Service at the Columbus VA Ambulatory Care Center (VAACC) in Columbus Ohio. The Primary Care Service includes Primary Care, Urgent Care Center, Compensation and Pension, Environmental Registry, Employee Occupational Health, and Women's Health at the Veterans Affairs Ambulatory Care Center (VAACC) and five (5) Community based Outpatient Clinics (CBOCs). Incumbent specializes in the clinical and business operations which have an ambulatory care.
Duties
Major duties and responsibilities include: Supports the implementation and sustainment of the Patient Aligned Care Team (PACT) model at the VA ACC and the five CBOCs. Supports the coordination and management of daily clinical operations in the Primary Care Service by assigning float Primary Care providers to PACT teams in the event of planned and/or unplanned PACT provider leave. Covers the roles of administrative subordinates in the event of significant staffing shortages or other unexpected circumstances. Is alerted daily to unplanned leave or call offs by PACT providers when the PACT provider at the main facility and/or one of the affiliated Community Based Outpatient Clinics calls the call-off telephone number to notify the SAO of their planned call off. Assess The call-off telephone's voice mail from the PACT or FLOAT provider. Makes a note of the call off and the expected time period of the call off, either for all or part of that workday. Compiles a list of PACT and/or Float providers who have communicated their planned absence for the whole or part of that day. Determines the best option for overall clinic (Main and CBOCs) coverage based on the supply of available Float providers by reviewing the number of affected Veterans who will have to rescheduled. The hierarchy is not rigid, although some situations require prioritization. Manages the overall supply needs, annual Equipment Inventory Listing (EIL) completion for Primary Care, Urgent Care Center and the Women's Clinic services, as well as material movement for the Primary Care Service and its clinics and follows all VA budget and submission requirements according to VA protocol and regulatory guidance. Designs studies and organizational strategies for identifying opportunities to improve customer service, workflows and process quality. Is responsible for providing, and on occasion presenting, timely information during weekly and monthly Primary Care meetings, and may be tasked with creating the agenda and taking notes for attendee review in the absence of the Primary Care Health Systems Specialist. Directs administrative and technical support services to ensure that inquiries, correspondence, and actions for the department are addressed appropriately. If necessary, formulate information papers and correspondence on a wide variety of subjects. Reviews and evaluates completed staff actions (memos, reports, studies facts sheets, information papers) for overall quality of the document, consistency, logic, soundness of recommendations and compliance with policy. Operates computerized programs such as CERNER EHRM, Microsoft Office, Excel, Word, PowerPoint, SharePoint, Outlook and MS Teams and others as needed. Operates in databases such as the VHA Support Service Center (VSSC), VISTA, DSS and Pyramid Analytics. Attends local, VISN and national C&P / EH meetings and training sessions relating to the C&P and EH programs. Serves as the back-up timekeeper for Primary Care, Women's Health, Military 2 VA (M2VA), Urgent Care Center providers, nursing, and other employees as needed. Is responsible for ensuring accuracy in posting timecards and working knowledge of leave policies and regulations. Oversees the daily operation of the unit, ensures that agency polices and priorities are being followed; developed performance standards; and evaluates work performance of subordinates. Work Schedule: Monday through Friday 7:00am to3:30pm Telework: This position may be authorized for ad-hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer - Supervisory/PD937280 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.