Management and Program Clerical and Assistance

The 0344 series is the clerical and technician support behind management and program analysis work: tracking budgets and workloads, pulling reports from administrative systems, maintaining program records and coordinating the paperwork of an office. A management and program assistant often sits with the managers of a field office and keeps its data and schedules in order.

Recent listings have included management and program assistants, most of them at the Federal Aviation Administration, with one in the Flight Standards Service, along with office automation versions of the title, two at the Internal Revenue Service and one at the Veterans Health Administration. One was a temporary appointment not to exceed one year that may be extended up to five years and may become permanent, so read the appointment terms carefully.

Applying tip: “Office Automation” in a title means the job requires typing at 40 words per minute, and reviewers look for named software and systems in the resume, so list the spreadsheets, databases and agency systems you used and the reports you produced from them. The entry-level guide explains how clerical grades progress, and the federal resume guide covers the format.