Summary
The Veterans Health Administration (VHA) has adopted the Center for Development and Civic Engagement/Voluntary Service Modernization Initiative which is a new model of organizing and consolidating essential voluntary functions and services to the Medical Center. This streamlined and focused approach moves VHA forward in its continuum of providing comprehensive, compassionate, and coordinated care to Veterans.
Duties
The Voluntary Services Officer serves as the Chief of CDCE/Voluntary Services reporting directly to a member of the executive leadership team. The incumbent has oversight for CDCE/Voluntary Services for the full scope of business for each of the interrelated lines of business, which include Voluntary Service, Philanthropic Engagement, and Partnership Solutions. Major duties include, but are not limited to: Plans and leads all philanthropic activities and programs. Responsible for the proactive and agile utilization, to include the commitment and distribution of community resources in support of organizational goals, objectives and strategic priorities. Collaborates with Department-level organizations to support national initiatives that involve community partnerships designed for execution at local facilities or in support of largescale national programs, providing evaluation and recommendations to further program impact and long-term success. Conducts and analyzes comprehensive needs assessments for optimal alignment of the program in support of the organization's mission and goals. Ensure compliance with all applicable JC standards. Provides oversight of all the organization's funds and in-kind development activities, conducts and analyzes routine needs assessments, manages the day-to-day operations of the philanthropic development activities, and monitors all donated monetary funds at the healthcare system level within the station's General Post Fund (GPF) Accounts. Maintains significant and expansive supervisory responsibility for every registered volunteer in accordance with the JC and established occupational standards for the profession. Exercises maximum risk mitigation and management strategies to limit liability for the agency, volunteers and community partners, as well as maximize their potential to contribute to the organization's mission and goals. Guides and directs the performance management and evaluation process at prescribed intervals for all volunteers in collaboration with using departments and assigned personnel responsible for leading the work of volunteers. The Voluntary Services Officer develops short and long-term strategic and operational planning, positioning the Center to successfully support the established values, mission, and general objectives of the organization. Establishes local policies and procedures for the strategic utilization of volunteers and community partnerships. Serves as an advisor to VA Headquarters Voluntary Service National Advisory Committee. Conducts thorough and exhaustive research on potential community partners to determine suitability for development of non-monetary partnership agreements. Responsible for the development of Memoranda of Agreement ensures appropriate documentation and concurrence prior to finalizing these strategic relationships. Provides reports related to strategic partnerships to offices within VA Headquarters. Evaluates the effectiveness of internal and external forces on the organization and its fund development and community engagement programs. Develops a balanced funding mix of donor and volunteer sources and executes programs and activities targeted to the needs of the facility, its programs and Veterans. Acts as primary official for plan activation, ensuring annual training of all staff and volunteers; ensures rapid deployment in preparation to support the overall facility emergency plan through the activation of community partnerships and mobilization of volunteers for the acquisition of human, monetary, in- kind, and material resources as required. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. A one year supervisory probation period may be required for this position Work Schedule: Monday - Friday 8:00am to 4:30pm Telework: Ad-Hoc-Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Officer/PD99897S Relocation/Recruitment Incentives: Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.