Summary
This position is in the Office of Business Requirements and Analysis Division (OBRAD), Office of the Deputy Commissioner for Trademark Administration, Office of the Commissioner. OBRAD is responsible for the communications, collaboration, product management, technology development practices and processes, resource management, and system/business analyses to support buildable and testable requirements for delivering information technology services and solutions to the Trademarks Business Unit;
Duties
The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year. The individual selected for this position: Has a passion for providing authoritative technical advice and guidance for the design or modification of business IT systems. Is enthusiastic about interacting with business stakeholders and subject matter experts to determine appropriate products or services required which involves requirements gathering, documenting and analyzing business needs. Has as desire for defining product requirements, scope, develops epics/features/user stories and supporting documentation for the development and/or enhancement of business information systems. Enjoys applying business process modeling, metrics, tools, techniques and approaches to analyze and evaluate an organization to design and improve processes and performance. Is excited about producing quantifiable and qualitative results to identify potential improvements in the way information technology is applied to key business functions. Hah a passion for documenting product problems and identifies, assesses and manages product risk and defect activities and recommends process improvements and takes corrective action when problems arise.
Education
Education may not be substituted for specialized experience at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reasoning Self-Management Stress Tolerance Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred all relevant documents submitted with your application package will be forwarded to the selecting official, due weight shall be given to performance appraisals and awards in accordance with 5 CFR § 335.103(b)(3), during the interview/selection process conducted by the hiring manager. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13027710 The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including sexual orientation), national origin, political affiliation, marital status, disability, genetic information, age, pregnancy, childbirth, or related medical conditions, retaliation for engaging in protected activity, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity via email ([email protected]) or phone (571-272-8292).