Summary
The purpose of this position is to provide support for the Veteran Transportation Program (VTP) and reports directly to the Mobility Manager. This position is a Supervisory Transportation Assistant for the Southeast Louisiana Veterans Health Care System (SLVHCS) and will be the general Supervisor of the Veterans Transportation Service (VTS), Motor Vehicle Operators and Transportation Assistants.
Duties
Provides daily supervision, guidance, overall planning, direction and support for the subordinate staff. Develop educational programs such as rider training materials, travel trainer program and community forums. Monitor, and coordinate use of the organization's established transportation systems or modes. Designs and manages day today operations as to ensure unplanned, urgent, and emergent patient care situations are handled appropriately by both staff and community resources. Analyze, develop, plan, and advise on passenger movement policies and programs. Research needs and demands for users, identify transportation alternatives, review regulatory processes, facilitate communications between agencies, and develop incentives to encourage agency participation as needed. Provide training for staff on a variety of transportation management and patient Systems. Manage timekeeping procedures, both manual and electronic and utilize pay regulations for employees. Survey and evaluate transportation program operations to access compliance with applicable regulations, policies, procedures, and sound management practices for operations, drivers, and vehicle compliance. Establishes guidelines and performance expectations for staff, which are clearly articulated and measurable through the formal employee performance management system. Provides direct on-the-job training for employees, broaden employee training, and provide backup skills by cross training. Participate in Mandator and Regional Transportation Coordination Councils for developing new ways to remove barriers for transportation. Comprehensively discuss their concerns or requests and, if requests have been disallowed, must be able to explain reasons for denial so they will understand. Exercise's skill and judgment in overcoming resistance to recommendations due to issues, such as organizational conflict, competing objectives, or resource problems. Exercise a high degree of coordinating ability, tact, poise, and diplomacy in communicating with the public, both within and outside the medical center. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, subject to change based on the needs of the facility. Telework: Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Assistant/PD075650 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Must be able to independently operate Government Vehicle. Must provide clean driving record report from the DMV during the pre-employment process. Must pass pre-employment physical examination. Driver's License: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. This vacancy is open to current permanent Veterans Affairs Employees and CTAP eligible. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.