Summary
This position is in Veterans Benefits Administration, in Education Service (EDU). EDU has department-wide responsibility administering VA's education programs that provide education and training benefits to eligible Active Duty, National Guard, and Reserve Servicemembers, Veterans, and dependents. EDU assists to cover the cost of furthering education and skills through benefits for tuition, housing, training, and other expenses related to education.
Duties
Specific duties include: The incumbent leads and manages assigned portfolio programs in the Approval Management and Oversight section within Program Oversight and Integrity Division. This includes strategically planning, applying operational and tactical procedures to ensure proper oversight of approved education and training programs. The incumbent resolves sensitive and or complex situations independently as appropriate. The incumbent regularly informs supervisor of accomplishments, progress, mission needs, resourcing, and all unresolved or controversial issues. The incumbent provides advice and recommendations to leadership for programs assigned within EDU mission in written or verbal format. The incumbent coordinates program goals and initiatives, internally, and with other federal, foreign, state agencies, private sector and non-profit organizations to build strong and effective collaborative efforts and partnerships. The incumbent serves as a liaison for the division for facilitating meetings, conferences and events, and internal and external communications. The incumbent participates in the sharing of information to meet mission. The incumbent supports channels of communication that support safeguarding the integrity of the GI Bill to include but not limited to national compliance of statute, regulations, policy, procedures, and investigations. The incumbent manages federal contractualrelationships applicable to assigned portfolio.The incumbent takes appropriate action such as review, investigate, refer, develop, analyze, and coordinate stakeholder complex and sensitive correspondence to various forms of inquires relevant to assigned portfolio while observing deadlines and keeping supervisors informed of progress until matters are resolved. The incumbent develops and submits reports relating to the field offices of assigned jurisdiction.The incumbent researches, analyzes and evaluates policies and regulations to resolve stakeholder conflicts, challenges, and complaints, and to devise creative, effective, and useful solutions to emerging issues. The incumbent leads the analysis of education and training institutional data to track patterns, trends, and provide feedback, reports, written input for briefings, data-calls, and meetings to ensure enforcement of the statute, regulations, and standards. The incumbent promotes activities aimed at improving program effectiveness and efficiency. Implement new programs, sunset ineffective programs,and monitor and report program performance of present. The incumbent uses the full range of automated technology tools available in the organization, including those available from the MS Office Suite and similar information technology tools. The incumbent applies technical and administrative advice and leverage technology to identify and implement automation that aligns processes between stakeholders. The incumbent protects printed and electronic files containing sensitive data in accordance with the provision of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VBA policy. The incumbent protects the draft from unauthorized release or from loss, alteration, or unauthorized deletion. The incumbent follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs. Promotion Potential: Not Applicable Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management & Program Analyst (AMO); PD421650 Relocation/Recruitment Incentives: Not Applicable Financial Disclosure Report: Not Required This is not a bargaining unit position.
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
Education
No Education Substitution
How you will be evaluated
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Managing Human Resources: Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Organizational Awareness: Knows the organizations mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Analytical Thinking: Solves problems/issues quickly and effectively, involving a methodical step-by-step approach to thinking; breaks down complex problems into single and manageable components and considering each part in detail; Makes a systematic comparison of various alternatives; Notices discrepancies and inconsistencies in available information; Identifies a set of features, parameters, or considerations to take into account. Technical Knowledge: Knowledge of Federal, State and Local laws, regulations, policies, guides, procedures and judicial determinations applicable to Veterans Benefits Programs or similar programs. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Written Communication: Expresses facts and ideas in writing in a succinct and organized manner.