Summary
This position is located in the Department of Health and Human Services, Health Resources and Services Administration, headquartered in Rockville, Maryland.
Duties
As a Supervisory IT Specialist, you will: Establish program priorities, policies, and operational framework that govern desktop engineering activities, with a strong emphasis on workstation security patching, vulnerability remediation, and controlled deployment of software and configuration changes. Ensure desktop engineering staff plan, coordinate and execute workstation software deployments and security patches in a phased, tested, and communicated manner that minimizes enterprise-wide impact and disruption to the user community. Manage and provides leadership to the desktop engineering function, ensuring that desktop engineering services are effectively planned, coordinated, and executed to support HRSA's enterprise end user computing environment. Directs the work of federal desktop engineering staff and oversees contractor-performed technical services to ensure alignment with agency priorities, security requirements, and operational standards Develop, implement, and maintain desktop configuration standards, baselines, and software standards that meet business, operational, and cybersecurity requirements. Ensures consistent application of standards across the enterprise desktop environment Provide direct supervisory authority over assigned federal employees, including performance management, employee development, and workforce planning.Establishes clear expectations, priorities, and accountability to ensure staff are committed to efficient execution of work and delivery of high-quality desktop engineering services Support budgeting, acquisition planning, and contract management activities related to desktop engineering services, including development of Statements of Work (SOWs), Service Level Agreements (SLAs), and technical requirements
Education
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov. Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this announcement. Evaluation will be based on your application materials (such as your resume and supporting documents), your responses to the application questionnaire, and the results of all required assessments. Resume Requirement Your resume must not exceed two (2) pages in length. Basic Qualification Question (If Applicable) As part of the application process, you must answer a question addressing whether you meet the Basic Requirement for this position, as described in this announcement. Minimum Qualification Question As part of the application process, you must answer a minimum qualification question addressing whether you meet the Specialized Experience required for this position, as described in this announcement. Your response must be supported by the experience documented in your resume. If your resume does not demonstrate the required Specialized Experience, you may be found not qualified. Assessment Process USA Hire Technical Assessment You are required to complete a USA Hire technical assessment to evaluate the job-related knowledge, skills, and abilities required for this position. The USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Applicants who successfully pass the assessment(s) may be referred to the Hiring Manager for consideration. You must complete all required steps in the process, including submitting an application and resume and participating in the structured interview, to be considered for this position. Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS. For PHS Commissioned Corps (CC) Officers: PHS Commissioned Corps (CC) Officers interested in performing the duties of this position within the commissioned Corps may apply online to this announcement. Candidates will be referred as CC personnel and not as candidates for conversion to a permanent career or career-conditional appointment. For Competitive Merit Promotion and Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency. For Noncompetitive Applicants: All qualified candidates will be referred to the hiring agency. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Administration and Management Information Resources Strategy and Planning Leadership Technology Management To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12983565