Summary
Join VA's Infrastructure Operations (IO) to deliver and maintain secure, high-availability IT and cloud solutions. Help protect and modernize mission-critical systems and support quality services for Veterans. Work in a dynamic, innovative environment as Supervisory IT Program Manager. This position is in Deputy Assistant Secretary for Information and Technology (VA). Apply Now!
Duties
Oversees all facets of the Infrastructure Operations IT Support Systems program, including strategic planning, project execution, fiscal management, staffing, and communications. Serves as the primary point of contact and principal technical advisor on IT Support Systems for senior leadership, employees, and external stakeholders. Develops, adapts, and leads the implementation of new support systems concepts, policies, processes, best practices, and requirements across the organization. Establishes and monitors performance metrics to evaluate and report on the accomplishment of program and project objectives. Provides expert guidance on long-range and annual work planning, resource management, and policy formulation for IT operations. Acts as the Executive Director's delegate, mediating disputes, resolving complex IT support issues, and driving achievement of organizational IT goals. Oversees technology investment and modernization efforts, including data center consolidation, infrastructure upgrades, and cost-saving initiatives. Ensures integration of the VA's mission, values, and strategic plan into Infrastructure Operations Support Systems strategies and programs. Maintains extensive collaboration with VA offices, vendors, agencies, and industry partners to coordinate initiatives and provide program guidance. Serves as primary contact for congressional and external reporting related to IT Support Systems, facilitating cross-organizational coordination, communication, and decision-making. This is a Non-Bargaining Unit Position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: NCWF Code System 451- System Administrator. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Work Schedule: Monday-Friday 8 am-4:30 pm Eastern Standard Time Compressed/Flexible: As determined by the Agency Policy. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Program Manager/PD175020 Physical Demands: The work is primarily sedentary in nature. No special physical demands are required. Work Environment: The work is performed in a well-lighted, climate-controlled office environment.
Requirements
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation May serve a probationary period. A complete application package; Resume, SF-50s, etc. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.