Summary
This position supports the Foreign Service Grievance Board (S/FSGB) established by the FS Act of 1980. FSBG decides appeals filed by Foreign Service Officers and Specialists serving in foreign affairs agencies. The Special Assistant works for the Board under the general direction of the Board's Executive Secretary and requires broad familiarity with applicable law and regulation, as well as knowledge of agency-level grievance personnel and administrative policy and practices.
Duties
Manages assigned grievance appeal cases from receipt, through processing, hearing, document control and accessibility, decision-making and resolution.
Coordinates, participates in, and facilitates case panel meetings, settlement efforts, telephone and video conferences, mediation sessions, and hearings.
Provides policy, programmatic, and technical advice and guidance to colleagues and the Board, composed of Secretary-of-State appointees. Coordinates and disseminates program directives, policies, procedures, and other materials.
Maintains cordial and productive liaison with grievants and grievant's representatives, members of the Board, and the Board's counsel.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management. Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the external assessment (i.e., non-supervisory) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies: Ability to communicate orally. Skill in interpreting complex legislation and regulatory policy guidance. Ability to communicate effectively in writing. Ability to express information to others effectively. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration. You may preview questions for this vacancy.