Summary
This position works directly for the Mental Health Service line and supports the Behavior Health interdisciplinary program and various community-based programs that require a significant amount of independence and a moderate level or analytical and/or critical decision-making ability. This PSA position will provide support and technical advice on clinical Admin systems to the program manager/coordinator and may be associated with or assigned to support other programs within Mental Health.
Duties
Major duties include but are not limited to: Interacts effectively with a wide range of people, including professionals, Veterans and their Families. Coordinates care with all services in medical center; must possess a high degree of interpersonal skills, adaptability and flexibility to work closely with these services. Assists providers changing/canceling clinics, ensuring patients are taken care of in a timely manner. Communicates effectively with all services, patients and their families. Coordinates procedures & follow-up care timely and accurately. Works as a team member and as a team leader to insure changes are relayed to others appropriately. Arranges ordered evaluations & treatment with other supporting disciplines within the medical center, scheduling these for timely completion and prevention of scheduling conflicts. Collecting data, conducting analysis and reporting on program effectiveness and performance. Performs comprehensive analysis and evaluation, taking into consideration factors such as cost effectiveness, attainment of project goals and objectives, and compliance with pertinent guidelines. Conducts studies of efficiency and productivity and recommends changes or improvements in organization, staffing, work methods and procedures. Initiates/coordinates repairs, maintenance, safety corrections; maintains supplies, bulletin boards and files. Collects, compiles and analyzes data for Behavioral Health Services for use in developing, and participating in, process improvement projects that lead to more efficient, effective, value-added service. Gathers productivity data using multiple databases, including Vista, VA Support Service Center (VSSC) and Managerial Cost Accounting (MCA), while identifying trends, creating quarterly program report cards and tracking employee workload. Presents this data to Mental Health leadership on a quarterly basis. Documents program inconsistencies and/or anomalies and prepares management reports and recommendations to resolve issues (i.e., periodic SWOT analysis). Analyzes, evaluates, and oversees clinic access management, systems redesign, and performance measurement (PM). Monitors & assists with services' timely completion of Return to clinic orders, encounters and consults. Monitors the overall clinical operations, analyzing clinic schedules and profiles to assure timely access to care for Veterans. Actively listens to others and demonstrates understanding to those speaking with them. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: Telework eligible in accordance with agency policy (AD-HOC) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Behavioral Health Interdisciplinary Program/CBOC/PD14857A and PD14856A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is generally sedentary and requires being able to sit for prolonged periods of time, sometimes for long periods, walk, stoop, bend to file, and carry moderately heavy loads of supplies, books, equipment, etc., employee must be able to carry documents and sometimes equipment to other clinics on different floors of the facility. The position does require emotional stability to handle complex and/or demanding situations, challenging Veteran behaviors, multiple demands and a high volume of workflow. The position will also require a valid driver's license and ability to drive as needed to include the ability to positively complete government vehicle driver training requirements
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) 40 words per minute typing speed required. Driver's License Requirement: Incumbent must possess a current, valid state-issued driver's license for this position. (Please do not submit a copy of your license with your application package. You will be required to show your valid driver's license at the time of your interview.) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.