Summary
This position is located in the Veterans Service Center and reports to the Public Contact Team Coach. The incumbent independently analyzes correspondence and requests for Information, researches, expedites action, and responds or prepares written responses on behalf of the Regional Office Director. The incumbent evaluates problems and Issues for trends and recommends improvements to operations.
Duties
Specific duties include but are not limited to: The Program Analyst is the liaison for all Divisions of the Regional Office, Vocational Rehabilitation & Employment, Loan Guaranty, Education, Veterans Service Center, and Support Services for all inquiries from veterans, beneficiaries, service organizations and congressional staff. The analyst monitors the Information Response and Inquiry System (IRIS) and responds to the Inquiries. Responses Involve extensive research In obtaining the facts and resolutions to the Issues. The analyst conducts public Interviews as a member of the Public Contact team. These Interviews are on a one-on-one basis with veterans and their beneficiaries to explain benefits and resolve Issues. The analyst analyzes Freedom of Information/Privacy act requests to determine appropriateness of the release of information, determines appropriate action for initiating and coordinating such actions. The incumbent may also be required to represent the VAR0 at outreach functions in the surrounding areas, such as service organization meetings, and reserve center functions. The Incumbent completes general correspondence such as disabled veteran license plate forms, commissary letters, award letters and civil service preference letters as requested through congressional Inquiries. The analyst Is the point of contact and liaison for White House, Secretary of VA, VACO and Congressional inquiries concerning status of claims. Incumbent researches each claim and provide accurate Information concerning the claim. The analyst works on behalf of the Director to expedite claim action. The incumbent must have sufficient knowledge and experience to interpret and apply laws, regulations and VA benefits regarding type of service, classification of disease or injury, date and place of incurrence, personnel and medical records, lay and medical evidence, rating schedules, practices and procedures to be able to Interpret and apply them to ensure the proper translation of Rating Decision and authorization actions. Using this knowledge the Incumbent may request review or corrections of decision or actions. Work Schedule: Full time, Monday - Friday 8:00 a.m. - 4:30 p.m Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst; PD01064A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Reasoning- Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Oral Communication- Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas. Writing- Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13024834 The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.