Summary
The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Central Virginia VA Health Care System (CVHCS), Richmond VA Medical Center within the Mental Health Service. The position has primary responsibility for the management of the Patient Centered Management Module (PCMM) software program for Mental Health Services at the CVHCS including the CBOCs and Fredericksburg Health Care Center.
Duties
Major Duties includes (but not limited to): The PCMM is a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage Mental Health Services throughout the VA system. The integrity of the data within the PCMM system is extremely important to the management of the Mental Health Treatment Coordination (MHTC) within the Mental Health Service Line and is responsible for the integrity of Medical Center's significantly large PCCM database. Works closely with Medical Center clinic support staff, clinical service chiefs, CBOC staff, as well as contract providers (when applicable), Decision Support System (DSS) staff, VISN staff, and Headquarters staff to maintain the integrity of this program and the data within. Ensures the accuracy of the PCMM program through analysis and evaluation to ensure compliance with VHA PCMM, PACT, and Behavioral Health Interdisciplinary Program (BHIP) policies and guidelines and business rules throughout the VISN. Serves as the facility subject matter and technical expert, with the ability to troubleshoot and resolve user issues. Provides technical oversight of PCMM throughout the parent facility and substations. Establishes, monitors, and maintains provider/clinic profiles, monitors panel sizes, oversees and corrects transmission errors, and reviews/rectifies incorrect patient assignments. Establishes, defines and manages the PCMM team and positions set up for MHTC and specialty teams supervised by the Medical Center. Electronically creates or modifies team and position settings, assigns provider user class/rights based on verified credentials, links the associated clinic, sets maximum panel sizes, programs clinical alert notification levels, and establishes preceptor to associate provider links. Uses multiple assignment/re-assignment tools to move large groups of Mental Health Service patients to different teams and positions when changes become necessary. Prepares national, VISN, and Medical Center level reports upon request (monthly, bi-monthly quarterly and yearly) using established and Association of Clinical Research Professionals (ACRP) AD HOC FILEMAN computer programming routines. Collects, compiles, analyzes, and presents data regarding the integrity of the PCMM package and uses this analysis to prepare and develop PCMM program evaluation reports Applies analytical and evaluative techniques to identify, consider, and resolve issues or problems of a procedural or factual nature. Prepares data or applicable hospital reports for review by management, including but not limited to PCMM reports, dual care reports, miscellaneous reports requested by local management, VISN service reports, and national reports. Collects data, prepares data in appropriate formats for review by the Service Chief, and forwards reports in a timely manner to the requesting entity. Prepares recurring and non-recurring statistical reports for senior management and other services. Conducts studies to collect data on patient demand, workload trends, bed utilization, etc. Compiles statistical reports for outpatient services. Analyzes, estimates, and computes workload projections through established formulas and guidelines. Conducts an in-depth analysis and evaluation of PCMM data, which is then used by the Administrative Officer to determine PACT capacity and staffing levels and performance throughout the system. Report and make recommendations to leadership regarding trends and needed actions. Researches, prepares, and analyzes workload, and BHIP MHTC dashboard, Corporate Data Warehouse and mental health profile data, issues, or program requirements related to PCMM. Identifies pertinent issues and collects relevant data from a variety of sources to include VISTA, CPRS, KLF, PCMM, ProClarity, and other clinic level and healthcare information systems/statistical databases. Collects, compiles, analyzes and presents data regarding the consult tracking package. Work Schedule: Monday - Friday 07:30AM - 04:00PM Virtual: This is not a virtual position. Position Description/PD#: Medical Data Clerk/PD50236A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.