Summary
The incumbent will be responsible for increasing the change management activities in Education Service, which is vital to the mission of transitioning and sustaining the organizational transformation of the Digital GI Bill. The Management and Program Analyst (Change Management) is a member of the Program Integration Office for Education Service within the Veterans Benefits Administration.
Duties
The incumbent serves as a member of the team responsible for administering Stakeholder Engagement activities related to VBA Education programs. Specific duties include: Promotes global awareness of VA Education benefits not only for Veterans eligible dependents, and Selected Reserve- national Guard personnel, but also for eligible active duty servicemembers. Maintains effective relationships with and serves as liaison with key stakeholder including representatives of one or more of the following: regional office staff, VA officials, congressional members and their staffs, other federal agencies, partner organizations, community groups, the media and/or members of the public. Fosters strong working relationships with key partner organizations to endure the effectiveness of the program. Develops strategies, plans and implements programs, and monitors program performance. Performs program management activities involving central office and field facilities. Promotes activities aimed at improving program effectiveness and efficiency. Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation, and communication of work-related information to the supervisor. Develops stakeholder engagement strategies and implementation plans to promote organizational mission goals and objectives and address legislative stakeholder requirements. Performs program management activities and manages projects that impact central office and field office operations. Formulates and recommends plans, policies, directives, guidelines, and/or procedures necessary to effectively administer the program. Evaluates the impact and effectiveness of strategies related to administering the program. Conducts workshops/ seminars, prepares presentation materials, and provides informational material to key organizations and stakeholders. Works in close corporation with other elements of the Veterans Benefits Administration and throughout the Department of Veteran Affairs in the implementation of program strategies to Veterans and their dependents. Assists with the work of the team where each member contributes a portion of the analyses, facts, information, proposed actions, or recommendations; and/or ensures consistency of interpretation, judgment, logic, and application of policies. Organize and coordinate all program activities with key personnel and oversees all arrangements. Assists in developing stakeholder engagement initiatives to inform Veterans, Servicemembers and dependents of benefits available to them. Develops stakeholder pamphlets, web content, CD's and videos. Promotion Potential: Not Applicable Work Schedule: Full time, Monday through Friday 8am-4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Management & Program Analyst ( Stakeholder Engagement); PD38230A Relocation/Recruitment Incentives: Not Applicable Financial Disclosure Report: Not Required This is a bargaining unit position
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
Education
No Education Substitution
How you will be evaluated
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Communications and Media - Knowledge of the production, communication and dissemination of information and ideas to inform and entertain via written, oral, and visual media. Creative Thinking - Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes. Decision Making - Makes sound, well informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Organizational Awareness - Knows the organizations mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Self-Management - Sets well defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.