Summary
As a Lead Equipment Specialist, you will provide nationwide support for Maintenance Control Center (MCC) customers, vendors and other Fleet personnel on a diverse range of technical, administrative and analytical functions relating to MCC program functions and operations. Location of position: General Services Administration, Federal Acquisition Service, Location Negotiable After Selection We are currently filling four vacancies, but additional vacancies may be filled as needed.
Duties
As a Lead Equipment Specialist, you will perform the following duties: Provide expert technical advice on the full range of fleet management and broad Maintenance Control Center (MCC) integrated services and contracting issues to team members; disseminates and communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and the deadlines and time frames established for completion. Assist with the front-line monitoring of the overall efficiency of the national vehicle maintenance program, with a special emphasis on controlling costs and quality of repairs. Collect and analyze data compiled from computer-generated reports to track trends that affect efficiency and/or productivity of the vehicle maintenance programs. Formulate recommendations and suggestions to improve nationwide maintenance policies and procedures. Coordinate vehicle maintenance and repair as part of the National MCC serving all GSA Fleet customers and vendors through the use of phone systems and electronic requests for authorization for the majority of contacts. Make a variety of technical and analytical determinations regarding the nature of the repair, costs associated with or projected for the repair, cost replacement for parts and similar decisions. Resolve problems or issues related to vehicle maintenance, and the National MCC with customers, Fleet Management Centers and vendors. Perform follow-up on effect of policy and procedure changes. Review and evaluate vehicle quality deficiency reports, service bulletins and vehicle manufacturer service recommendations, in addition to any other pertinent sources of information. Submit a written analysis with supporting data to the center supervisor, along with recommendations concerning appropriate action. Represent the team consensus and convey the team's findings and recommendations in meetings and dealings with other team leaders, program officials, the public and other customers on issues related to or that have an impact on the team's objectives, work products and/or tasks. Provide reference materials and background information to team members, and pass along relevant policies, procedures and written instructions from the supervisor.
Requirements
If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. This position requires the ability to acquire and maintain Fleet Warrant Program Certification, which includes formal training, experience and 12 semester hours of college credit.
Education
Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
How you will be evaluated
A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses. Ability to successfully lead and mentor other employees and to positively champion the team in effectively accomplishing assigned projects. Knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness and efficiency of program operations based on analysis of issues identified through the nationwide program. Knowledge of the characteristics, operation, installation, repair and maintenance of commercial motor vehicles to make prudent decisions as to the necessary maintenance requirements and to determine when vehicles are due for preventive maintenance, unscheduled repairs, rebuild, overhaul and recommend disposal or replacement. Ability to read and interpret published technical instructions, service orders, service bulletins, repair manuals, labor rates and time guides and parts manuals to ascertain required repairs to be performed and to evaluate completed repairs. Ability to communicate orally and in writing with a wide variety of customers in varying situations, requiring the employee to act in a manner which supports customer service and the image of the fleet management program. Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration. You may preview questions for this vacancy.