Summary
About the Position: This position is with the Defense Health Agency, located at Tripler Army Medical Center, Directorate of Resource Management, Information Management Branch, Honolulu Hawaii. This is a Direct Hire Solicitation
Duties
Provide Tier II technical customer service and support to the military treatment facility (MTF) and all affiliated units.
Provide formal or informal training so that users understand the relationships of the system and can work with the system without undue interruption.
Perform computer systems security support functions to protect and provide appropriate access to sensitive patient information on computer program assets.
Support the MHS Help Desk and IMD Data Center(s).
Analyze and determine cause of malfunctions related to hardware, software, security, or environment; initiates corrective action.
Prepare and review a variety of reports, schedules, and other data to respond to malfunctions and/or backlog.
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.
How you will be evaluated
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Veterans and Military Spouses will be considered along with all other candidates.