Summary
About the Position: Serves as the technical expert for Information Technology (IT) Customer Support Lead within a District of the U.S. Army Corps of Engineers (USACE). Multiple positions may be filled from this announcement. The initial length of this overseas tour is 36 months (ZAMA) or 24 months (OKINAWA).
Duties
Diagnose, troubleshoot, and resolve customer-reported system incidents, problems, and events.
Install, configure, and validate hardware, software, and peripheral equipment in accordance with organizational standards.
Monitor client-level computer system performance, identify causes of degradation, and implement corrective actions.
Recommend enhancements to software and hardware solutions based on trend analysis to improve customer experience.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
How you will be evaluated
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Military Spouses and Veterans will be considered along with all other candidates. MILITARY RETIREES: A retired member of the Armed Forces may not be appointed to a civilian position in DoD (including a non-appropriated fund position) within 180 days after retirement [** unless the following conditions have been met: the Secretary concerned authorizes the appointment; or the position is authorized special pay under 5 U.S.C. 5305; or a state of national emergency exists]. MILITARY SEPARATED (NON-RETIREE): Military members may be appointed while on terminal leave, before the effective date of their military separation. Applications will only be accepted from members of the Armed Forces that indicate they are immediately appoint-able within 120 days. If you are currently stationed in the overseas area, all of your overseas time will be credited toward your current overseas tour end date. Your overseas time served will not reset upon accepting this assignment. If you are currently stationed in the overseas area, all of your overseas time will be credited toward your current overseas tour end date. Your overseas time served will not reset upon accepting this assignment. If you have returned from OCONUS within the past 2 years or less, your time previously served in the OCONUS area will be credited to your 5-year overseas rotation upon accepting this assignment.