Summary
You will serve as a IT SPECIALIST (CUSTOMER SUPPORT) in the INFORMATION SYSTEMS DEPARTMENT of NAVAL STATION.
Duties
You will configure hardware to enhance and maintain a computer system.
You will evaluate computer hardware malfunctions to resolve physical or logical processing problems.
You will determine information technology (IT) resource requirements to accomplish short or long-term goals.
You will develop long range program plans for the acquisition, management, or control of information technology (IT) services.
You will develop strategic plans for acquisition of critical information technology (IT) resources.
How you will be evaluated
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.