Summary
This position is located in the Department of Homeland Security (DHS), Office of Intelligence & Analysis (I&A). The primary purpose of this position is planning, organizing, and directing branch activities to ensure intelligence support operations comply with legal and regulatory requirements and meet customer needs. The position serves as a technical authority providing advice and guidance on complex IT issues. Non-BU: This is a non-bargaining unit position.
Duties
As a IT Specialist (Branch Chief, IT Operations and Engineering), GS-2210-14, your typical work assignments may include: Supervise the IT Asset Management, I&A Customer Support, and the IT Regional Support teams, supporting unclassified and classified Core Service IT capabilities by implementing a services-oriented delivery model for customers in the IC and DHS Intelligence Enterprise (IE). Assigns work to subordinate employees based on organizational priorities, taking into consideration the difficulty and requirements of each assignment, while ensuring the experience, training, and abilities of the staff are effectively utilized to meet the organization and customer needs. Provide exceptional customer service by addressing inquiries and resolving issues promptly, ensuring a positive experience through effective communication, empathy, and problem-solving skills. Communicates any IT project status in designated formats at appropriate levels and forums. Communicates with stakeholders and ensures their equities are properly considered. Facilitates briefings and Technical Exchanges. All DHS-HQ announcements have a 5 business day open period due to the number of applications received. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first. View common definitions of terms found in this announcement: Common Definitions.
Education
Not Applicable
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Leadership, Oral Communication, Problem Solving, Resilience, and Strategic Thinking To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. If you meet the minimum qualifications, you will be placed in one of the following categories: Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. If you are amongst the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire and application, clickhttps://apply.usastaffing.gov/ViewQuestionnaire/13022667 Interviews are required for this position. Failure to complete the interview may result in removal from further consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Consideration may be given to performance appraisals and incentive awards as an indicator of quality of prior experience.