Summary
The Instructional Systems Specialist recommends, initiates, plans for, acquires, develops, evaluates, maintains, and updates training programs and training systems for both Central Office and field operations employees in Insurance Service. This responsibility assumes the developmental programs and systems are being created and delivered for Insurance Service. The programs and systems created focus on developing measurable professional level, job-specific competencies within Insurance Service.
Duties
Designs, develops, and implements training programs. These programs utilize all appropriate media (classroom, interactive television, videotape productions, computer based and web-based training). Teaches, coordinates and provides guidance to instructors and subject matter experts. Independently plans and oversees administration of day-to-day training integration and coordination activities, to include the development, justification and execution of training, education, and professional development. Identifies training needs using performance needs analysis tools, including but not limited to, surveys, focus groups and task analysis that provide feedback and priorities from employees, managers, supervisors, and program participants. Develops, reviews, and revises instructional materials for courses or occupations in accordance with specific learning objectives and/or employees to include lessons plans, training texts, presentations, guides, and all other instruction related materials. Analyzes, designs and develops training curricula for various position types in Insurance Service Central Office and field operations. Implements training delivery and evaluates learning outcomes to measure effectiveness and revise materials. Determines the learning objectives and task learning relationships, cluster learning events, organizes course content, and develops instruction design plans. Conceives and drafts training aids on new systems and components and reviews charts and drawings for technical accuracy. Reviews modifications to existing training to determine impact on training aids and lesson plans being used by stakeholders. Revises aids and courses and prepares instructions for revisions by SMEs. Plans and coordinates related training and development activities to ensure that component parts of major items and quantities specified will meet program requirements for training classes. Plans, promotes, and develops educational design strategies for educational programs/events and products by leading effective teams and providing clear direction. Evaluates program effectiveness by review of reports, direct observation, discussion with team members and consultation with customers. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-13. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available (6:00am - 6:00pm). Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Instructional Systems Specialist; PD42236A and PD42237A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
Transcript(s) MUST be submitted with your application in order to support the Individual Occupational Requirement (IOR). Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork MANAGES AND ORGANIZES INFORMATION: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. EDUCATION AND TRAINING: Knowledge of the concepts, principles, and theories of instructional methods such as teaching, training, research, making presentations, lecturing, and testing. ORGANIZATIONAL AWARENESS: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. PROJECT MANAGEMENT: Ability to prioritize, plan, organize, and conduct complex studies or training initiatives under strict deadlines, applicable when developing curricula, rolling out national training, or coordinating multi-stakeholder efforts. COMMUNICATIONS: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13035328 Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.