Summary
This position is located in the E Executive Office (E/EX) and supports executive direction across the E Family, including human resources, budget and fiscal operations, general services, and information technology management. This position exercises overall responsibility for the continuing functionality of all servers in the Bureau's enterprise LAN that supports Department-wide mission-critical functions.
Duties
Apply performance metrics to IT and collaboration platforms; recommend configuration changes, resource reallocation, or AI-enabled solutions to enhance system efficiency.
Plan and coordinate the maintenance, upgrade, and lifecycle administration of servers and SharePoint Online environments, including site governance and permissions.
Serve as subject matter expert on M365 tools (SharePoint, Teams, Power Platform); advise specialists and deliver training on new methods, including AI-enabled workflows.
Troubleshoot systems and collaboration platform issues, including SharePoint, Teams, and e-mail operations, applying access controls while working with Bureau customers.
Participate in seminars and Bureau forums to exchange information, identify process-improvement opportunities, and support adoption of new digital and AI-enabled tools.
At the GS-13 level, the incumbent performs the same duties as outlined above, however, the scope and complexity of assignments are increased, and the incumbent receives less supervision than the GS-12.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management. Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the external non-supervisory assessment will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies: Knowledge of systems administration theories, concepts, and methods. Skill in planning and executing system testing. Ability to develop and implement migration strategies. Knowledge of IT architecture principles and emerging technologies. Skill in troubleshooting and resolving critical, system-wide hardware and software problems. Ability to advise and influence Bureau managers, other IT specialists, and outside vendors or contractors. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration. You may preview questions for this vacancy.